Terms & Conditions

Terms & Conditions

Welcome to Naticandles. These Terms and Conditions govern your use of our website naticandles.co.uk and the purchase of any products from our online shop. By browsing our site or placing an order, you agree to be bound by these terms. [1]

Our business details are as follows: [1]

  • Business Name: Naticandles
  • Legal Ownership Name: Vitalija Danadzhieva
  • Physical Address: 11 Rolling Mills Drive, Wolverhampton, WV2 2JD, UK
  • Contact Email: info@naticandles.co.uk

1. Handmade Product Variations

All our candles and wax melts are hand-poured in small batches. Because of this artisanal process, minor variations in colour, scent throw, weight, and finish (such as slight frosting or surface unevenness in natural soy wax) are entirely normal and part of the handmade charm. [1, 2]

  • These natural variations do not constitute product defects.
  • Product photographs on our website are for illustrative purposes only; actual product colours may vary slightly depending on your screen settings. [1, 2]

2. Safety & Liability

Candles and wax melts are hazardous if used incorrectly. By purchasing from us, you agree to read and strictly follow the safety instructions provided on our product labels (CLP/Warning labels) and any safety documentation included with your order. [1, 2, 3, 4, 5]

  • Candle Safety: Always burn within sight, away from draughts, flammable materials, children, and pets. Never burn a candle for more than 4 hours at a time. [1]
  • Wax Melt Safety: Only use approved wax melt burners (tea light or electric). Do not add water to the wax pool. [1]
  • Disclaimer: [Your Business Name] cannot be held liable for any damage, injury, or loss resulting from the misuse of our products, failure to follow instructions, or leaving burning candles unattended. [1, 2]

3. Pricing, Payment, & Financing

  • All prices displayed on our website are in GBP (£) and are subject to change without notice.
  • Payment must be made in full at the time of ordering via our accepted payment gateways: Stripe, PayPal, or Klarna.
  • Klarna Terms: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
    • Pay in 3
    • Pay in 30 days
    • Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your use of these options is subject to a credit check and eligibility. Missing payments can affect your credit score.
  • We reserve the right to cancel or refuse any order if we suspect fraudulent activity or if a pricing error occurs.

4. Shipping & Delivery

  • We dispatch orders to destinations within the [UK].
  • Processing times for handmade items may vary (especially during peak holiday seasons). Current estimated dispatch times are detailed on our Shipping Policy page.
  • We are not responsible for delivery delays caused by postal couriers or incorrect address details provided at checkout.
  • For international orders: The buyer is solely responsible for any import duties, customs fees, or local taxes incurred upon entry. [1]

5. Cancellations, Returns, & Refunds

In accordance with UK Consumer Contracts Regulations, you have the right to cancel and return your order within 14 days of receiving your items. [1]

  • Condition: Items must be returned unused, undamaged, in their original packaging, and in a resaleable condition.
  • Exclusions: Custom-made, personalised, or bespoke orders cannot be returned or refunded unless they arrive damaged. [1]
  • Return Shipping: The buyer is responsible for return postage costs unless the item is faulty or incorrect. We highly recommend using a tracked service.
  • Damaged Goods: If your order arrives damaged, please contact us within [48 hours] of delivery with photographic evidence so we can arrange a replacement or refund.

6. Intellectual Property

All content on this website, including but not limited to brand logos, unique product descriptions, text, graphics, and product photographs, is the intellectual property of Naticandles and may not be reproduced, copied, or reused without our express written permission. [1]

7. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time to reflect updates to our processes or changes in statutory legislation. Your continued use of the website following any changes constitutes your acceptance of the new terms.